Please try some tips. Go to the main library page--tjc.edu/library--and click Subject Guides (around the middle of the whole page). Try any guide--most of them have a Help tab with a drop-down menu that includes Technical Support. The tips there provide things you can try in order to get access. Overall, be sure that the password you're using is 8 digits--the last four of you A number, and your year if birth. If you still can't get in to the databases, call 903-510-2501 and we'll see what we can do to help. Good luck.